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Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website. Support agents use the Chat Console to send and receive messages. Omni-Channel routes chat requests to the right agent based on availability and public web chat. Use Embedded Service to create a customizable chat window that customers use to get the help they need.

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We use Slack for all our messaging so having Chatlio integrate so seamlessly is awesome. Einstein Bots are computer programs that can save both your agents and customers time by handling routine requests and gathering pre-chat information.

You can implement Chat almost entirely in Setup without writing code. I hated to have to install "another" third-party cat. Support agents use the Chat Console to send and receive messages.

Use Embedded Service to create a customizable chat window that customers use to get the help they need. You can easily customize the template, hours of operation and more. pbulic

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Administrator "Chatlio is Wonderful! The Chat Console and Omni-Channel are helpful for customer support supervisors, too.

They can also run reports on live chat session records to gain insight into how their agents are performing. Raya W. Since switching to Chatlio about 2 years ago we enjoy user-friendly chatlio.

Then, add Embedded Service and Einstein Bots to give your agents and customers the best web chat experience. However, Chat features several APIs that enable developers to fully lublic the chat experience for your org. When these four parts come together, they create one seamless web chat experience for your customers and support team.

Embedded chat windows pkblic optimized for mobile browsers, so customers have a frustration-free chat experience on every device. Bots are your agents' allies—not their replacements.

Anatoly B. Omni-Channel routes chat requests to the right agent based on availability and qualifications. Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website. Public web chat have two cjat use a guided setup flow or manually create a custom implementation.